Archive for the tag 'virtual assistant'

Multilingual appointment reminder Keeps Patients Happy

July 7th, 2009


“Hola,” says the patient upon calling your medical practice. The staff member in your office immediately breaks out in a cold sweat, not knowing how to speak Spanish. The staff member isn’t sure what to do. All the while, the patient on the other side of the phone line continues talking – at a very rapid pace. She is getting agitated because the staff member she is speaking to is not responding. There is a communication breakdown between the patient and your office – and that is not a good thing.

This is precisely the situation you want to avoid with your patients and clients. In this day and age, people from all across the world could be coming into your practice. These are people who could speak English, or anyone of a dozen other languages. These could be current patients or prospective clients – and you need to do everything in your power to maintain those relationships. The best thing to do to keep those relationships fresh and cordial is to make the patient or client feel comfortable! And, that is where the multilingual appointment Reminder System comes in. Communication is the number one key to keeping your clients and patients happy.

Multingual Appointment reminder is a special system that uses a virtual assistant to call your patients and clients and remind them of appointments. The best part is – the multilingual appointment system can be programmed and personalized to meet the needs of your clients. If you need to communicate with some clients in Spanish, and others in French – this is the system for you. Not only will your clients and customers feel at ease – they will feel special that you have done this to make communicating with them easier.

The Multilingual Appointment reminder can be set patient by patient. What’s more- the menu options will also be in that same language , so your clients and patients will have an easy, efficient experience. The virtual assistant can make calls anytime of the day or night and can also direct your patients or clients to an interactive website. The website can also be in the language of your choice. This enables patients and clients to log on at anytime of the day or night and make appointments. They are also able to enter insurance information, and make special requests to the practice.

The multilingual appointment reminder is a pleasant voice, spoken in the language of your patients and clients. There will be no communication breakdowns, and your patients and clients will feel at ease! Not to mention – appointment reminders keep your business growing because it cuts way down on the number of “no-shows” to your practice. As long as people keep coming in the door, your practice or business will continue to grow! And, this is one component to making the entire customer or patient experience a good one.