Archive for the tag 'virtual front desk'

Doctors use virtual receptionist to improve office morale

November 25th, 2008

Doctors’ offices typically face a common challenge of high employee turnover. Because of the stress and fatigue than can come with multitasking and running a healthcare office, live agents often get burned out. Receptionists are usually the first point of contact for patients that come into a clinic or physicians office. They sometimes deal with concerns and complaints. Live receptionists also must answer phone calls, complete routine office tasks, and file important insurance claims paperwork. Though many great front desk receptionists can deliver all these tasks, they can become stressed and tired, and their personalized service can suffer. Plus, other important tasks, like daily appointment reminder calls may get neglected.

The best solution to improve office morale, lower turnover and employee stress, and drive better performance is a virtual front desk receptionist. A virtual receptionist is an advanced technology that operates as a backup receptionist when a live agent is busy, on the phone, or making reminder calls. The virtual medical office assistant can be programmed to complete all important daily reminder calls and relieve that burden from the live agent. A good virtual receptionist can also answer multiple phone calls at once and prevent callers from getting busy signals or being left on hold. It can assist with appointment scheduling and conduct immediate transfers to doctors for emergency situations.

A virtual front desk is also a great value as a backup receptionist compared to hiring another part time or full time employee. A best in class virtual medical office assistant has a moderate up front cost with little to no ongoing maintenance. Whereas employees are costly and have stress, exhaustion and human emotions, the virtual front desk multitasks accurately and efficiently without getting tired or offering up complaints.

More importantly, the virtual receptionist makes both patients and live agents more satisfied. Patients are glad to have their needs addressed immediately as opposed to having to wait. Live receptionists like the backup receptionist support as it reduces their burden, freeing them to deliver excellent customer service and accurate insurance paperwork which drives important revenue. Overall staff morale is greatly improved with happier employees and patients.

There are other great advantages as well with a broad-based virtual front desk. The virtual medical office assistant can complete those tedious reminder calls quickly and accurately everyday. They also allow the patient to confirm or cancel the appointment and can deliver important notes to the patient based on the appointment situation. These are capabilities that are often not delivered or inconsistently delivered by live receptionists. Appointment reminder calls are an important task in any physician’s office as they prevent missed revenue opportunities from patient no-shows or last minute cancellations. Though important, reminder phone calls are sometimes overlooked by the live receptionist. The virtual medical office assistant makes the reminder call process simple and effective.

All of these benefits of the virtual front desk receptionist make it a worthwhile investment for any medical office. Employee morale, customer satisfaction, and overall business performance will all be improved through a virtual receptionist.

Dentists make most of resources with virtual medical office assistant

November 24th, 2008

Dentists are like other professionals in that they must manage their resources and make wise investments in order to achieve business success and profits. Labor is one of the most costly items that dental practices must pay for. Dental professionals cannot operate a clinic on their own. They rely on a staff of receptionists and frost desk help to manage patient relationships, phone calls and completion of laborious insurance paperwork. A good front desk receptionist is often what makes or breaks the success or failure of any clinic. The live receptionist is the first point of contact for in-clinic patients, phone callers, and other parties. However, in today’s fast-paced environment, some consumers find it difficult to wait on the phone to talk with a busy receptionist. Also, stressed and overwhelmed receptionists may not offer the personalized attention and care necessary. These factors have contributed to the rise in use of the virtual medical office assistant.

The virtual medical office assistant is the closest thing to a live receptionist, without actually being a live receptionist. While it may lack the personal qualities of a live agent, a virtual receptionist makes up for its deficiencies with awesome efficiency and cost-effectiveness. The virtual medical office assistant can answer multiple phone calls at once while a receptionist is preoccupied with one. The virtual front desk receptionist can also assist callers with routine processes like scheduling appointments, while providing the most efficient connection to a provider in an emergency. Live receptionists often are delayed or forgetful in getting emergency messages to the dentist or provider.

The cost advantages of the virtual medical receptionists are remarkable given the benefits best in class virtual receptionist solutions provide. The up front cost to purchase a quality virtual medical receptionist are modest and there are little to no ongoing maintenance requirements. Whereas employees require ongoing pay, benefits, motivation, and personal management, a virtual receptionist performs its duties consistently and accurately every day without fail and without getting stressed or fatigued.

Human emotions and limitations prevent live agents from always meeting the timeliness and accuracy expectations of patients. Patients generally prefer personalized attention, but they also are willing to take the efficiency of a virtual medical office assistant if the alternative is time consuming. Live agents are sometimes flooded with patients, calls, and paperwork. The stress that results contributes to the high rate of turnover that is common in the medical industry. With the help of a backup receptionist in the form of a virtual medical office assistant, a live receptionist is free to offer personal assistance and is more efficient with other office tasks because they are less stressed.

The virtual medical receptionist is the perfect complement to a quality dental receptionist. The virtual dental receptionist is an excellent value and can greatly improve the morale of any dental practice. Investing in a virtual dental receptionist is a good move from a business standpoint and enables all members of the dental practice to perform up to their potential.