Archive for the tag 'web-based appointment scheduler'

Psychiatrist New Year’s Resolution: Get an online scheduler

December 5th, 2008


As psychiatrists contemplate what changes to make in their practices, an online scheduler should be at the top of the list for consideration. This resolution is not just one that would help them personally and professionally, it would also be an outstanding service opportunity for patients and employees. An automated scheduling software tool allows the psychiatrist to offer prospects and patients the ability to schedule appointments through the web, and it also presents an automated way to send important email reminders.

Web-based business transactions are growing. After remaining stagnant for a while, internet business has doubled as a portion of total business sales since 2006. In 2006, the internet accounted for about three percent of all sales. As of late 2008, the internet generated six percent of sales. Internet sales are also growing at a 20-25 percent annual rate, a trend that most analysts expect to continue. Why is this happening? Many credit the strong growth in internet business to more creative internet marketing from non-internet based businesses.

Industries, like transportation, hospitality, and yes, healthcare, have recognized the growing trend and the opportunity to generate traffic and sales through a new channel. Though psychiatrists deliver their services in an office, they can reach out to new prospects and book appointments through a web-based doctor appointment scheduling solution. There are definitely advantages to using the solution, and the benefits affect the psychiatrist, his staff, and patients.

Patients are the ones using the web who should be targeted with the efficient ability to schedule appointments online. With an online scheduler, busy people can make appointments on the web 24/7 and avoid the hassle of calling and getting a busy signal, being left no hold, or dealing with a stressed and overworked receptionist. With an automated appointment scheduler, the patient is able to quickly setup an appointment using the customized scheduler available to providers to use. Using the advanced security measures delivered by a top solution, the patient also shares a bit of personal data, including an email address when scheduling. This provides the psychiatrist with patient data that can be backed up, used for follow up and appointment reminder emails, and used other marketing and operational needs.

Receptionists appreciate the online scheduler as well. Patients schedule via the web allows receptionists to focus on personalized care, complex phone calls, insurance paperwork, and other important office management tasks. The reduction in stress and burden makes receptionists more satisfied and effective.

Finally, the psychiatric practices benefits from the business benefits of the online scheduler. The technology offers an efficient connection to a large audience. A good online scheduler comes with a moderate up front investment and requires little to no ongoing maintenance. The modest cost and maintenance combined with the enhanced customer service and employee morale create a great value. Plus, the ability to deliver email reminders helps reduce patient no-shows and improves revenue generation. This is more effective than a receptionist half-heartedly or while exhausted, making reminder phone calls.

Dental patients love online scheduler

December 2nd, 2008


Many dental providers are seeing excellent benefits in operational efficiency and patient relationships through the use of an online scheduler. An online scheduler enables patients to schedule appointments and receive an automated appointment reminder through the web.

The reality of business today is that consumers are moving online at a fast-pace. Even face-to-face industries and service solutions are beginning to seeing the opportunities to offer appointments, bookings, and transactions through the web. A web-based dental appointment scheduler is a solution that dental practices must not only embrace for competitive advantages it is one that soon is going to be a competitive necessity.

There are many benefits to patients with a web-based appointment scheduler. First, internet sales are climbing at a pace around 20-25 percent per year and are expected to grow to about twelve percent of all business transactions by 2011-2012. This means that people are spending more time looking to make purchases online.

Additionally, many people are using the web for self-diagnosis of healthcare issues and are therefore an audience for providers that target consumers on the web. An online appointment scheduler is also an efficient and hassle-free experience for many people. The ability to schedule an appointment on your own, without the hassle of dealing with a busy receptionist, and at any time day or night, is desired by many people.

Speaking of those busy receptionists that are often stressed and fatigued from multi-tasking in a busy dental practice, they benefit as well from an online scheduler. As more patient traffic is moved to a web-based dental appointment scheduler, the receptionist does not have to manage as many routine appointment scheduling phone calls. This frees them up to offer more personalized attention to in-clinic patients or callers with more demanding needs. They are also more capable of completing other important office tasks including all-important insurance claims paperwork that is a key driver of office revenue. Morale of the office staff is greatly improved if the receptionist is not overwhelmed. In turn, patients also get a better experience when visiting the dentist office.

There are many excellent benefits to the dental practice as well when an automated appointment scheduler is used. First, it provides an additional medium to connect with potential new patients. As mentioned, many people surf the web and look for information on healthcare issues online. This means there is an audience available on the web that may not reach out to you on the phone or in person. Maintaining patient relationships is also important to the long-term success of any healthcare practice. When patients use an online scheduler, their data is collected and an automated e-mail appointment reminder program is used to reduce patient no-shows. Data collected is secured and private with the best online scheduler solutions. Most also come with effective backup systems that help ensure that dental providers can track patient behavior, monitor trends with no-shows and missed appointments, and also contact patients to schedule follow up visits.

Dentists save time and money with online scheduler

December 1st, 2008


Like many other traditionally off-line business providers, dental practices are starting to look to the internet as a way to connect with and transact with patients. Consumers are more and more using the web to book, transact, and schedule events.

Thanks to advances in technology, healthcare providers now have online appointment scheduler to offer to prospective patients and existing clients. An online appointment scheduler enables busy people the opportunity to schedule appointments and avoid the busy receptionist or schedule the appointment at odd hours.

While convenience for the patient is probably the main benefit to the dentist for using a web-based appointment scheduling solution, there are others. Stressed and fatigued receptionists are common in healthcare, part of the reason there is high turnover in most dental practices. The online scheduler is a great opportunity to free up the receptionist to focus on personalized care and paperwork. The process of receiving calls and scheduling appointments is more time consuming and tedious for a receptionist than an automated appointment scheduler that the patient can use on their own.

An online scheduler also offers an efficient method for maintaining patient relationships. The appointment scheduling software can be customized to deliver appointment reminder emails or phone calls. Missed appointments are a revenue drain on any dental practice. Patients either forget an appointment time or neglect to call and cancel, which leads to a lost revenue opportunity. Reducing patient no-shows has major business effects. An automated appointment reminder helps the customer remember the appointment, or elect to confirm or cancel, leaving the clinic the option of scheduling another appointment during that cancelled time slot.

Cost-effectiveness is another important reason that many dental offices are turning to an automated appointment scheduling solution. The best online scheduler programs are usually available for a moderate up front cost and require little to no ongoing maintenance. Customers are happy to have an efficient way to self-service appointment scheduling, and employees are less burdened and better equipped to perform the other parts of their job effectively. Plus, the online scheduler should come with back up protection to collect and maintain customer data and optimum online security to protect consumers from identity theft and other online privacy concerns.

The decision to use an automated appointment scheduler is quickly become a no-brainer for many dental practices. Many currently view it as a customer service and business operations tool. However, as internet transactions continue to grow, an online scheduler is soon to be a necessity for the dental provider. According current trends, internet use for booking and scheduling of events is on the rise. Internet sales have grown about 20-25 percent in the last few years and are likely to continue at a similar rate. Internet sales as a percentage of the total business transactions have doubled from about three percent to about six percent since 2006. Consumers expect and desire the convenience of using the web to self-service as needed and to efficiently transact business with providers.