Richard E PANTALONY November 21st, 2008
Self-service scheduling system is wonderful for patients because of the convenience it provides. It also gives the medical staff in the office more time to spend with patients in the office. Who may need assistance with any number of things from arranging specialist visits, blood test documentation, insurance information etc.
Modernized scheduling system will benefit everyone in a medical practice. In addition to reducing the workload and the stress from the medical receptionist by reducing the patients calls, there are other more tangible benefits. Notebly, the online scheduler is a relatively inexpensive service that can deliver major improvement on the business bottom line of a medical practice.
One health care professional I am personally familiar with would trade evening shifts with another clinician so the clinic can always have someone available to treat patients. The clinic opens from 9:30 am to 9:30 pm, five days a week. In addition to two fulltime office staff, they have two part time receptionists to split the evening hours weekly.
At $12.50/hour rate, 22.5 hours a week, the clinic is paying $1125.00/month to their part-time receptionists to answer phones and greet patients.
As comparaison, the prices for Automated virtual medical receptionist range from $50.00/month for a basic service package, to a full function 24/7 virtual receptionist that is capable of handling front-desk business calls, setting-up appointement for your patients, and making reminder calls to your patients everyday, for less that $400.00/month.
The premium services will provide your medical practice with a more consistent front desk receptionist for a much better cost then a live receptionist. It is a 24/7 backup to your live staff that will never need any sick-leave or lunch break.
Your medical receptionist may want to have her hours reduced for any number of reasons or perhaps you find there are times when a three or four day week would be sufficient for the full time front esk receptionist. Modern scheduling system is so advanced that cutting back on receptionist staff hours, and perhaps beefing up in other more skilled staffing requirements will seem more plausible with a virtual medical receptionist professionally taking care of your phones.
With self-service scheduling system you now have options in place that you can turn to if your staff lets you down, [and no matter when this happens the timing is lousy] as often happens. You can also have the freedom to make staffing changes of your own because you have the most advanced technology on the market as a back up for your current staff. They will be motivated to work harder for you because you are showing your concern for their well-being or maybe because you have their potential replacement working diligently yet silently beyond the phone line.