Dr. Hawkins December 2nd, 2008
The voices coming from your office front desk area are growing louder. A patient of yours is very upset about his appointment scheduling. The front desk girl is again failed her task that seems so simple – ANSWERING TELEPHONE.
To be fair, most front office receptionist are doing their best. Yet answering telephone involves more human factors than expected by all of us and can be a major source of patient discontent about your practice. Mistakes made when staff answering telephone are always seen as being unprofessional and could reflect poorly on your practice.
You can avoid this scene by finding the ideal health care receptionist. Easier said than done, right? Where will you find the ideal medical receptionist? Give a virtual medical office receptionist a try in your office. These services provide 24/7 medical reception that have an efficiency that can exceed the best live answering service.
You want nothing but positive testimonials from your patients; not only about your stellar diagnostic skills and bedside manner but also about your well run office. A virtual medical office receptionist provides self-service patient appointment scheduling that completely avoids the same-name fiasco. An automated telephone reminder feature helps your patients (the right patient!) keep their appointments. The best reminder services even offer multilingual appointment reminder capability.
An emergency after-hours doctor answering service is a must for any well run medical practice. Some virtual answering services can triage emergent calls from urgent from a plain old appointment request, and route the call directly to the appropriate contact number. Your patients get the immediate attention they need and will never have to listen to call-waiting music again. Plus the service that I use has a very natural voice dialog.
A recent survey discovered that a majority of online users look to for physicians that have integrated the internet into their practices. Your patients are expecting follow up emails after appointments and many more appreciate preventative care reminders.
One of the unfortunate consequences of managed care is the amount of time that patients are afforded during an appointment. Many patients forget to ask all the questions they have about their health care while with their physician. Medical answering service with email support can help bridge this informational gap.
As a dedicated physician who values personal relationships with your patients, you may feel apprehensive at the thought of virtual services. Keep in mind, your patients can actually experience a better automated answering service than your live answering service. Also, rest assured, web-based doctor appointment scheduling and other online services still protect patient privacy and security. Search for a HIPAA compliant virtual receptionist. Choose one that allows you or recognized office staff to set and reset access for each patient.
Medical office assistant online programs can complete many of the office tasks that are currently bogging down your medical staff. Many web-based doctor appointment services do not even require hardware installation and can be administered offsite. In fact, some simply require a subscription. That means that the ideal health care receptionist could be just a few clicks away.
- Medical Answering Service