Things that Make an Appointment Reminder Stand Out

October 23rd, 2009

There is no question that there are numerous advantages derived in using an automated appointment reminder in your medical practice. This, however, does not mean that you should use any appointment reminder service that you come across. You will find very many types of appointment reminders in the market, and you need to be aware of some of the important things that make a good one stand ahead of the competition. These are some of the features you should look out for if you would like to get the best service.

Easily customizable

The appointment reminder program that you use should give you the ability to customize your messages easily. You should be able to record a professional piece of information that will be delivered to your patients. It should also enable the message to reach the intended recipients in their preferred language, which means that the system should be able to operate in a variety of languages.

Robust and comprehensive

A good patient appointment reminder will not only deliver your customized information but also maintain comprehensive logs of the call reminders. It should also be able to deliver automated follow-up calls to your patients in order to take even better care of no-shows. At the same time, the system should be able to operate round the clock, which means that it should accommodate unlimited reminders.


Although it is true that cheap is expensive in the long run, the service that you go for should not be unnecessarily expensive. In fact, you should be able to recover your costs just after avoiding one patient no-show every month. The cheapness also comes from the fact that you won’t need to commit yourself for a long term but just make low monthly payments.

Ability to use a number of formats

The automated appointment reminder should have the ability to get in touch with your patients in a variety of ways. In addition to making telephone calls, the service should be able to send email and text messages, ensuring that your patients never miss their appointment reminders.

Free trial period

A good automated appointment reminder should be able to stand up to its name by offering you a free trial period. You will thus have the opportunity to test the services and determine whether they are indeed worth signing up for.

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