Who is in Control in your medical clinic?

March 8th, 2010

Is technology controlling you or are you controlling it? Do you find that your medical practice management system determines how you work, or are you the one who determines how the system should function?

There are very many types of remote receptionist services that you can choose from, and here is where you should start determining whether you will be in control or not.

Live agent vs an automated system

This begins by considering whether you want to use an automated appointment scheduling programme or a live agent. While you may think of hiring the services of a live agent because of the human touch among other things, there are several drawbacks to using this method. For example, a live agent will simply relay all the messages without making any distinction between emergency and non-emergency ones. A good medical office assistant online, on the other hand, will filter the calls and give more priority to the emergency ones.

Another very significant consideration is the cost of the services. An effective automated system will give you 24/7 medical reception at just a small fraction of what you would otherwise spend on a live agent service.

Payment methods

Another way that you should determine whether your medical practice management program will have the upper hand is the way you make the required payment. First of all, a reputable system will give you the ability to test the services before you make any commitment. This will give you the best way of verifying whether you will really benefit from what is being offered.

You should as well consider whether the system requires you to make a large upfront payment that effectively ties you up for several months. You should find an online scheduler that you just use on a monthly subscription basis, without making such long-term commitments.

Another consideration as far as payment is concerned is the ability to choose different payment plans. For instance, would you like to go for a flat rate monthly payment? Or would you rather opt for a method that charges you per call? A good system will be flexible enough to offer you both methods among others.

Freedom of accessing your scheduler from your blackBerry, iphone or smart phone

This refers to both the way you will manage your online scheduler and how easy it will be to reach your patients. Basically, a good system will not tie you to your office to be able to check and make your appointments. For instance, it should be able to synchronise with Google Calendar so that you can check your appointments and make any necessary adjustments. It should even go further by allowing you to use it whenever you may be, even if there is no internet connection by using sms service.

You should as well have different ways of reaching your patients, which ensures that you cater well for the needs of different people. These ways include via the telephone, email, and mobile text message SMS.

Be in control.

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